Privacy Policy
Last Updated: March 15, 2025
At CognitiveSyn, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our financial analysis platform. We're based in Taiwan and follow local regulations carefully.
Our approach is straightforward. We only gather what we need to provide our services, and we're transparent about what happens with your data. This isn't just legal compliance—it's about building trust with the people who use our platform.
Privacy Officer Contact:
Email: info@cognitivesyn.com
Phone: +886492355778
Address: No. 96, Dafeng 1st Rd, Sanmin District,
Kaohsiung City, Taiwan 80779
1 Information We Collect
When you use CognitiveSyn, we collect different types of information. Some you give us directly, some we gather automatically as you use our services. Here's what we're talking about:
Personal Identification Data
This includes the basics—name, email address, phone number. If you're setting up an account or requesting analysis services, we'll need these details to communicate with you effectively.
Financial Information
For our analysis services, we might collect financial data you choose to share. This could be business metrics, investment portfolios, or market research you want us to analyze. We never collect payment card details directly—those go through secure third-party processors.
Technical and Usage Data
- IP addresses and device identifiers
- Browser type and operating system information
- Pages visited and time spent on our platform
- Referring URLs and search terms used
- Cookie data and similar tracking technologies
Service Delivery
We use your data to provide the financial analysis services you've requested and maintain your account.
Platform Improvement
Usage patterns help us understand what's working and what needs refinement in our analysis tools.
Communication
We reach out about service updates, analysis results, and relevant financial insights you might find useful.
Security Protection
Monitoring helps us detect unusual activity and protect against unauthorized access or fraud attempts.
2 How We Use Your Information
The data we collect serves specific purposes. We're not in the business of hoarding information—everything we gather has a practical reason behind it.
First, there's the obvious stuff. We need your contact details to send you analysis reports and respond to your questions. Your financial data helps us generate the insights you're looking for. But beyond that, we analyze usage patterns to improve our platform. If everyone's struggling with a particular feature, that tells us something worth fixing.
We also use aggregated, anonymized data for research. This means looking at trends across many users without identifying anyone specifically. It helps us understand market behaviors and refine our analytical models.
Legal Basis for Processing (Taiwan Personal Data Protection Act)
Under Taiwan's Personal Data Protection Act, we process your information based on:
- Your explicit consent when you sign up for our services
- Contract fulfillment—we need your data to deliver what you've requested
- Legitimate business interests in improving our platform and preventing fraud
- Legal obligations that require us to retain certain records
3 Data Sharing and Disclosure
We don't sell your personal information. Period. But we do share data in specific circumstances, and you should know about them.
| Recipient Type | Purpose | Data Shared |
|---|---|---|
| Service Providers | Cloud hosting, email delivery, payment processing | Only what's necessary for their specific function |
| Analytics Partners | Understanding platform usage and performance | Anonymized usage statistics and behavior patterns |
| Legal Authorities | Compliance with legal obligations or court orders | Whatever is legally required, nothing more |
| Business Transfers | In case of merger, acquisition, or asset sale | All user data, with continued privacy protections |
All third parties we work with sign agreements requiring them to protect your data with the same standards we apply internally. We audit these relationships regularly.
4 Your Rights and Control
You're not powerless here. Taiwan's Personal Data Protection Act gives you substantial control over your information, and we've built systems to make exercising these rights straightforward.
Access Your Data
Request a complete copy of what we have about you. We'll provide it in a readable format within 15 days.
Correction Rights
Found something inaccurate? Let us know and we'll fix it. You can update most information directly through your account settings.
Deletion Requests
Ask us to delete your personal information. We'll comply unless we have legal obligations to retain certain records.
Processing Restrictions
Limit how we use your data while we address any concerns you've raised about accuracy or processing purposes.
Data Portability
Receive your data in a structured format that you can transfer to another service if you choose to leave our platform.
Withdraw Consent
Change your mind about data processing activities you previously approved. This doesn't affect past processing but stops future use.
How to Exercise Your Rights
Send an email to info@cognitivesyn.com with your request. Include enough information for us to verify your identity—we can't fulfill requests from someone pretending to be you. We typically respond within 10 business days, though complex requests might take up to 30 days. You won't be charged for reasonable requests, but we might refuse excessive or repetitive demands.
5 Data Security Measures
Security isn't something we tacked on later. It's built into how we designed our systems from the start.
Encryption Standards
All data transmission uses TLS 1.3 encryption. Stored data is encrypted using AES-256 standards. Your financial information receives additional encryption layers.
Access Controls
Staff access to personal data follows strict need-to-know principles. Multi-factor authentication is mandatory for anyone accessing user information. We log every access attempt and review these logs regularly.
Infrastructure Security
Our servers are housed in certified data centers with physical security measures. We maintain regular backups stored in geographically separate locations. Automated monitoring systems alert us to suspicious activity immediately.
Regular Audits
Annual third-party security assessments test our defenses. Quarterly internal reviews check compliance with our own policies. Staff receive ongoing training about data protection best practices.
Incident Response
We maintain a detailed incident response plan. If a breach occurs, we'll notify affected users within 72 hours and report to Taiwan authorities as required by law. Our team conducts post-incident reviews to prevent recurrence.
No system is completely invulnerable. We take reasonable precautions, but you should also protect your account credentials and contact us immediately if you suspect unauthorized access.
6 Data Retention and Deletion
We don't keep your information forever. Our retention periods balance practical needs with your privacy rights.
Standard Retention Periods
- Active account data: Retained while your account remains active
- Financial analysis records: 7 years for compliance with Taiwan accounting regulations
- Communication logs: 3 years for service quality and dispute resolution
- Marketing consent records: Until you withdraw consent, plus 1 year for documentation
- Technical logs: 12 months for security monitoring purposes
When you close your account, we'll delete or anonymize your personal information within 90 days, except where legal requirements mandate longer retention. Anonymized data that can't identify you might be kept indefinitely for research purposes.
Automated Deletion Processes
Our systems automatically flag data that's reached its retention limit. A manual review confirms deletion is appropriate before we proceed. This prevents accidental loss of information we're legally required to keep.
7 Cookies and Tracking Technologies
Like most websites, we use cookies. These small text files help our site remember your preferences and understand how people use our platform.
Types of Cookies We Use
Essential cookies keep the site functioning—they remember your login status and basic preferences. Without these, you couldn't use our services properly. Analytics cookies show us which features people actually use and where they encounter problems. Marketing cookies track whether you found us through an advertisement, helping us understand which outreach efforts work.
You can control cookie preferences through your browser settings. Blocking cookies might affect functionality—some features simply won't work without them. Our cookie banner gives you granular control when you first visit.
Third-Party Cookies
Some cookies come from services we've integrated—analytics providers, for instance. These third parties have their own privacy policies, which you should review if you're concerned about their data practices.
Taiwan-Specific Privacy Provisions
As a Taiwan-based company, we comply fully with the Personal Data Protection Act (PDPA). This law gives you strong protections, and we've designed our practices around its requirements.
Under Taiwan law, you can request information about what personal data we collect, how we use it, and who we share it with. You can also ask us to stop processing your data for marketing purposes at any time. If we transfer your data outside Taiwan, we ensure appropriate safeguards are in place through contracts requiring equivalent protection standards.
If you believe we've violated your privacy rights under Taiwan law, you can file a complaint with the Ministry of Justice Investigation Bureau's Cyber Security Office. But we'd prefer you contact us first—many concerns can be resolved through direct conversation.
For disputes that can't be resolved informally, Taiwan courts have jurisdiction. We're committed to addressing privacy concerns quickly and fairly.
8 International Data Transfers
Some of our service providers operate outside Taiwan. When we transfer data internationally, we use legal mechanisms that ensure continued protection.
This might include standard contractual clauses approved by Taiwan authorities, or working only with companies in jurisdictions recognized as providing adequate protection. You can request details about specific transfers by contacting our privacy officer.
9 Children's Privacy
Our services aren't designed for anyone under 18. We don't knowingly collect information from minors. If we discover we've inadvertently gathered data from someone underage, we'll delete it promptly.
Parents who believe their child has provided us with personal information should contact us immediately. We take this seriously and will act quickly to remove any such data.
10 Changes to This Policy
Privacy practices evolve. Technology changes, regulations update, and our services expand. When we modify this policy, we'll post the updated version on our website with a new "Last Updated" date.
For significant changes—like collecting new types of data or changing how we share information—we'll notify you directly via email. You'll have a reasonable period to review changes before they take effect.
Continued use of our services after policy updates means you accept the changes. If you disagree with modifications, you can close your account, though we'll retain some information as required by law.